Shipments: Orders are shipped on business days only. Business days are Monday-Friday, excluding national or federal holidays. Shipping price will be calculated at checkout based on your order’s size and weight. Our warehouses fullfill shipments using the safest method, usually relying on DHL services for Europe, and UPS or FedEX services for the United States.
Please note that, for reasons beyond our control, at the moment we can’t ship in the following Countries:
- Oceania and New Zeland
- all Asian Countries
- all South American Countries
Once your order ships, look out for a confirmation email with tracking information. All online orders do not require a signature. You can always check the status of your order by logging into your account. And if you don’t receive your shipping confirmation within 3 (three) business days of placing your order, reach out to our Customer Care team and be sure to include your order number to expedite the process.
Unfortunately, we are unable to process any changes to orders once they are placed. Due to security purposes, once an order has been verified, we cannot modify or change a shipping address. We would be more than happy to cancel your order and help you place a new order with your correct shipping/billing information if you’d like.
If you have reason to believe your package has been lost or stolen, please contact Customer Care to initiate a lost package investigation.
Delivery: The Products will be delivered to the address specified in your order and in accordance with the delivery option selected at the point of checkout. Please refer to the chosen courier Terms & Conditions for details on delivery schedule.
Claims: Claims for transport damage must be sent within 7 days from receipt of the package. After this time, the forwarder company will automatically reject the claims. The game box is not replaceable. Please note that the forwarder company will decide unquestionably whether to accept the complaint and to provide the reimbursement they deem appropriate. Claims for packages lost/not received must be made within 120 days from the shipment date.
Errors: If the Products fails to arrive because of your mistake (wrong address, recipient absent, not picking up at courier/postal warehouse, etc.), you will have to pay shipping cost for the new delivery. If the Products fails to be shipped on our mistake, we will send it again with no expenses. Please note that we will not reship any game without first investigating what happened to the first shipment.
Cancellations: Orders of available products can be cancelled within 24 hours after confirmation email. Preorders can be cancelled within 30 days from the order date and within the product shipment. The customer will receive a full refund.
Right of withdrawal: We accept the return of Products, but only for those bought on our website by physical persons, excluding those bought by shops, corporations, or companies. The return shipping is entirely in charge of the buyer and must be performed within 14 days from delivery.
To return Products, please contact our Customer Care team using the form at the bottom of this page, selecting the “Return products” subject. We’ll give you instructions to contact our competent warehouse and arrange the return shipping with them.
For useful reference, the address of our warehouses are:
Horrible Games SRL c/o Fulfilment Europe
Alte Leipziger Wollkämmerei
for Europe, and
Horrible Games SRL c/o Quartermaster Logistics
1801 Boice Pond Road Suite 125
Orlando, FL 32837
for North America and Canada.
Returned Products must be in their original conditions. If the returned Products have been damaged or miss parts or components will be sent back to the customer after payment by the customer of a new shipping fee. Waiting for this additional payment Returned Products will be stored for 3 months. After this period, they will be trashed.